IFS Application Support Services | Simplex

IFS Support That Works Around Your Business

Keep your IFS environment running smoothly with expert application support designed around your needs. Simplex gives your team direct access to experienced IFS professionals who can resolve issues, provide guidance, and help you get more value from your IFS investment.

Talk to an Expert

More Than Support. A Better Way to Manage Your IFS Environment.

Your IFS environment plays a critical role in keeping your business moving.
When issues arise, you need more than a ticketing service.
You need people who understand IFS, understand your business, and can act quickly.

Simplex gives you access to experienced IFS specialists who work alongside your team to resolve issues, provide practical guidance, and help prevent recurring problems from becoming ongoing disruptions.

Keep Your Business Moving

Get the support you need to resolve application issues quickly and minimize disruption to day-to-day operations.

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Access the Right Expertise

Connect directly with experienced IFS consultants with deep product and industry knowledge, without having to build every capability in-house.

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Support That Fits Your Needs

Choose a support model that reflects how your organization works, from occasional expert assistance to a more structured ongoing support partnership.

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A Partner, Not Just a Help Desk

With a dedicated account manager, clear service levels, regular reporting, and an escalation path to IFS when required, Simplex gives you a support relationship built around accountability and continuity.

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How Simplex Works

Support That Stays With You From Issue to Resolution

Simplex combines responsive application support with structured service management, giving your team a clear path from raising an issue to resolving it.

Raise

Submit your issue or request through the Simplex support channel and get it in front of the right team.

Respond

Our IFS specialists assess the issue and respond according to its priority and agreed service levels.

Resolve

We investigate, troubleshoot, and resolve issues wherever possible. When an issue requires IFS involvement, our team manages the escalation and coordinates with IFS through to resolution.

Improve

Support does not stop when a ticket is closed. Through reporting, reviews, root-cause analysis, and practical recommendations, Simplex helps you identify opportunities to improve how your IFS environment supports the business.

Choose the Model

Choose the Support Model That Fits Your Business

Every organization has different support requirements. Whether you need occasional expert assistance or a strategic managed support partnership, Simplex offers a service model designed to meet your operational and business goals.

Features

Simplex

Simplex Pro

Guaranteed Response Times

Critical

High

Medium

Low

Guaranteed Response Times

Within 1hr for First Response

Separate Jira Portal

Dedicated Customer Account Manager

Governance & Reporting

Escalation Hub

Monthly Effort Utilization Reporting

Weekly Review Meetings

Root Cause Analysis & Incident Reports for Critical Issues

ERP Health Check

On Demand

Monthly

Value Added Services

Call the Expert

Meet the Trainer

Pricing Model

Pay-as-you-go

Monthly Agreed Hours

Feedback

What people say about us

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Enterprise Analytics has been a trusted support partner in our IFS journey, helping us stay aligned with the evolving IFS ecosystem while building the capabilities needed for future growth.

We appreciate Enterprise Analytics' commitment to knowledge sharing, professionalism, and the practical guidance provided throughout the engagement.

Nilaj Silva

Head Of ERP
Aqua Dynamics (Pvt) Limited

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Enterprise Analytics delivered excellent Report Studio training for our team. Their trainers clearly knew the product, provided practical guidance and ensured everyone left confident in using the tool day to day.

Alex Ivkovic

Chief Information Officer
CDF Corporation

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DocuMate has streamlined our accounts payable process and significantly reduced manual intervention within IFS, saving considerable hours of manual work. I would definitely recommend EA DocuMate to other IFS customers, as we saw clear benefits within a short implementation cycle.

Chris Edwards

Head of Finance
Fragrance Oils